Refund & Returns Policy
At S & L Petersen & Co Pty Ltd, we aim to provide high-quality shipping containers and reliable service across Australia.
Due to the size, transport logistics, and nature of our products, all sales are subject to the terms outlined below.
Change of Mind
We do not accept returns or refunds for change of mind once an order has been processed or delivered.
Eligibility for Returns
Returns may only be considered if:
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The container arrives with major structural damage that affects usability
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The issue is reported within 24 hours of delivery
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The container remains in its original delivered condition
All return requests are subject to inspection and approval.
Non-Returnable Conditions
Returns will not be accepted for:
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Change of mind
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Minor cosmetic wear (including dents, surface rust, or handling marks)
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Used containers with expected wear and tear
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Containers that have been modified, relocated, or used after delivery
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Access or site issues preventing proper placement
Return Process
To request a return, contact us at:
Email: Sales@petersencontainers.com
Include:
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Order details
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Description of the issue
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Photos (if applicable)
All requests must be submitted within 24 hours of delivery.
Return Shipping & Costs
If a return is approved:
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Return transport will be arranged by us
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A restocking fee of up to 20% may apply
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Delivery and transport costs are non-refundable
Refunds
Approved refunds will be processed to the original payment method.
Refunds are issued within 5–10 business days after inspection and approval.
Damaged or Incorrect Items
If your container is delivered with significant damage or is not as ordered, we will:
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Arrange a replacement, or
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Provide a partial or full refund where applicable
Order Cancellations
Orders cannot be cancelled once processing has begun or delivery has been scheduled.
Policy Updates
S & L Petersen & Co Pty Ltd reserves the right to update or modify this policy at any time.
Changes take effect immediately upon posting. Continued use of our services constitutes acceptance of those changes.
Contact Us
S & L Petersen & Co Pty Ltd
Business Address: 23-25 Gould St, Strathfield South NSW 2136
Phone: 04 8999 6908
Email: Sales@petersencontainers.com
Business Hours: Monday – Friday, 08:00 AM – 05:00 PM (Sydney Time (AEST)